PRINCIPLES OF COMMUNICATION MANAGEMENT

PRINCIPLES OF MANAGEMENT

COMMUNICATION

Definition: Transfer of information and understanding from one person to another person.

The word “communication” has been derived from Latin word “Communis” which means common. Communication there fore means establishing a commonness with some one and sharing Idea, Thoughts, Feeling, Attitudes etc.

Communication can be in three directions:
1. Upward – From subordinates/workers to senior officers/management
2. Downward – From Superiors/management to subordinates and workers
3. Lateral – Between colleagues, peers, interdepartmental meetings, etc.

Communication could be a one way or two way process. But for the communication to be effective and reliable, it should be two way as far as possible.

COMMUNICATION PROCESS

SENDER RECEIVER

Barriers to Effective Communication.

1. Personal Barriers.

(a) Human emotions
(i) Love
(ii) Fear
(iii) Anger
(iv) Distrust
(v) ------
(vi) -----
(b) Values
(c) Poor Listening – Hearing is with ears while listening is with mind (attentiveness is the keyword in listening)
(d) Perceptions – Opinionated, etc

2. Physical Barriers.

(a) Interference
(b) Noise
(c) Distance
(i) Physical
(ii) Hierarchical

3. Semantic Barriers.

(a) Multiple Meaning Words
(b) Language

Five components which contribute to effective interpersonal communications

1. Self Concept – Who am I?
2. Listening
3. Clarity pf expressions
4. Coping with anger
5. Self Disclosure – Openness invites openness from others also.

Seven Essentials in Communication

1. Candid
2. Clear
3. Complete
4. Concise
5. Concrete – No vagueness, Definite
6. Correct
7. Courteous

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